Privacy Policy
How Solstice Energy Solutions collects, uses, protects, and shares information when you visit our website or work with our residential energy team.
We believe privacy should be straightforward. This policy explains what information we collect, why we use it, and the choices available to you.
1. Information we collect
We may collect information you choose to provide through our website, forms, phone conversations, text messages, email, estimates, service requests, or other interactions with us.
- Contact information: name, email address, phone number, and service address.
- Project information: details about your home, energy goals, requested services, equipment, and scheduling preferences.
- Communication information: messages, questions, support requests, and records of your communication preferences.
- SMS consent records: the date, time, source, and language associated with an opt-in or opt-out.
- Website information: browser, device, IP address, pages viewed, and similar usage data collected through cookies or analytics tools.
2. How we use information
- Respond to questions and consultation requests.
- Evaluate, schedule, provide, and support residential solar, battery, electrical, and system-service work.
- Prepare estimates, communicate project updates, and maintain customer records.
- Improve our website, services, customer experience, security, and operations.
- Meet legal, regulatory, accounting, and safety obligations.
- Send text messages only when we have the appropriate consent or another lawful basis to do so.
3. SMS messaging and mobile information
If you voluntarily check the SMS consent box on our contact form or otherwise opt in, Solstice Energy Solutions may send recurring customer-care and promotional text messages to the number you provide. Message frequency varies. Message and data rates may apply.
You may reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchase.
We do not share, sell, rent, or provide your mobile phone number, SMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes.
Service providers that help us deliver messages may process information only to perform services for us and may not use it for their own marketing.
4. When information may be disclosed
We do not sell personal information. We may disclose information only as reasonably necessary in these situations:
- Service providers: vendors that support website hosting, form delivery, customer communications, analytics, scheduling, payment, or professional services, subject to appropriate restrictions.
- Legal and safety needs: when required by law or reasonably necessary to protect customers, our business, or others.
- Business changes: as part of a merger, financing, acquisition, or transfer of business assets, subject to this policy and applicable law.
Nothing in this section permits mobile phone numbers or SMS consent data to be shared for third-party marketing or promotional purposes.
5. Cookies and analytics
Our Squarespace website uses necessary cookies to operate securely and may use limited analytics cookies to understand site traffic and improve the visitor experience. You can control cookies through your browser settings.
6. Retention and security
We retain information only as long as reasonably needed for the purposes described in this policy, including customer service, warranty, accounting, safety, legal, and regulatory needs. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
7. Your choices
You may choose not to provide optional information, leave SMS consent unchecked, unsubscribe from text messages by replying STOP, or adjust cookies through your browser settings.
Questions about this policy or your personal information? Please contact us through our Contact page.
8. Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to this policy
We may update this policy as our services, practices, or legal requirements change. We will post the updated policy on this page and revise the effective date above.
10. Contact us
Questions about this policy or our privacy practices can be submitted through our Contact page. Please include enough detail for us to understand and respond to your request.